1. Scope & Entity
This Policy is issued by Soflogy Pty Ltd ("Soflogy," "the Company," "We," "Us," "Our"), registered office at Level 7, 88 Phillip Street, Sydney, NSW 2000, Australia, the global headquarters of the Soflogy group. It applies to any client, visitor, or user who engages Soflogy's Australian entity directly, or whose engagement does not specify a regional office. By using our website or engaging our services under a Statement of Work ("SOW"), you agree to the collection, use, and disclosure of information described here.
2. Definitions
| Personal Information | Information or an opinion about an identified individual, or an individual who is reasonably identifiable, as defined under the Privacy Act 1988 (Cth). |
|---|---|
| Sensitive Information | A subset of personal information attracting a higher standard of protection under Australian Privacy Principle 3. |
| Service | The Soflogy website, client portal, and any development, design, or consulting engagement delivered under an SOW. |
| APPs | The thirteen Australian Privacy Principles set out in Schedule 1 of the Privacy Act 1988 (Cth). |
3. Information We Collect
- Identity & contact data: name, email, phone number, billing address, company details.
- Project data: briefs, source files, credentials, and content supplied for a project.
- Payment data: processed via PCI-DSS-compliant processors; we do not store full card numbers.
- Usage data: IP address, device/browser type, pages visited, collected automatically.
We do not knowingly collect sensitive information unless you provide it voluntarily and with consent, or collection is otherwise permitted under APP 3.
4. How We Use Your Information
- To deliver, manage, and invoice contracted services under an SOW.
- To communicate about your account, project status, and support requests.
- To meet legal, tax, and regulatory obligations under Australian law.
- To improve our Service through aggregated analytics.
- With consent, to send marketing communications you may opt out of at any time.
5. Cookies & Tracking
We use session and persistent cookies to operate the website, remember preferences, and measure usage via analytics tools. You may disable cookies in your browser; some features may not function correctly as a result.
6. How We Share Your Information
- Service providers: hosting, payment, analytics, and communications vendors bound by confidentiality terms.
- Group entities: our US and Pakistan regional offices, where necessary to deliver a project staffed across offices.
- Legal & regulatory bodies: where required by Australian law or a valid court order.
- Business transfer: in connection with a merger, acquisition, or sale of assets, subject to notice to you.
We do not sell personal information.
7. International Data Transfers
As a group with offices in the United States and Pakistan, personal information may be transferred outside Australia. Where we disclose information overseas, we take reasonable steps, consistent with APP 8, to ensure the overseas recipient does not breach the Australian Privacy Principles, including through contractual data protection clauses.
8. Data Retention
We retain personal information only as long as necessary to fulfil the purposes in this Policy, satisfy tax and recordkeeping laws (generally seven years for financial records), and resolve disputes, after which it is destroyed or de-identified.
9. Your Rights Under Australian Law
- Request access to the personal information we hold about you (APP 12).
- Request correction of inaccurate, out-of-date, or incomplete information (APP 13).
- Deal with us anonymously or under a pseudonym where lawful and practicable (APP 2).
- Lodge a complaint with us, and if unresolved, escalate to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We respond to access and correction requests within a reasonable period, generally 30 days.
10. Children's Privacy
Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If a child has provided us personal information, contact us and we will take steps to delete it.
11. Data Security
We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information involved, consistent with APP 11. No method of transmission or storage is completely secure. In the event of an eligible data breach, we will comply with the Notifiable Data Breaches scheme.
12. Project Fees & Refunds
Fees, project milestones, cancellation, and refund terms — including the 25% non-refundable completion threshold — are set out in full in our Terms & Conditions, which form part of every Statement of Work. That document, not this Policy, is the binding source for payment and refund matters.
13. Limitation of Liability & Indemnity
To the maximum extent permitted by law, Soflogy's total aggregate liability arising from the Service, this Policy, or any SOW is limited to fees paid by the Client in the three months preceding the claim. Soflogy is not liable for indirect, incidental, or consequential damages, including loss of profits, revenue, or data.
You agree to indemnify Soflogy, its officers, employees, and contractors against any claim or expense arising from your breach of this Policy, misuse of the Service, or materials you supply, save to the extent liability cannot be excluded under the Australian Consumer Law.
14. Governing Law
This Policy is governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
15. Dispute Resolution
Before litigation, the parties agree to attempt good-faith negotiation for 14 days, followed if unresolved by mediation in Sydney, NSW. This clause does not prevent either party seeking urgent injunctive relief.
16. Changes to This Policy
We may update this Policy periodically. Material changes will be notified via email or a prominent notice on our Service prior to taking effect, with the "Last Updated" date revised accordingly.
17. Contact & Complaints
Questions or access/correction requests: soflogy.com/contact-us.php. Unresolved complaints may be referred to the Office of the Australian Information Commissioner (OAIC), oaic.gov.au.